Building Maintenance Industry Rankings

Jan 28, 2024

20 Min Read

1. What are the top companies in the building maintenance industry?

There are many top companies in the building maintenance industry, but some of the most well-known and successful ones include:

1. CBRE Group
2. JLL (Jones Lang LaSalle)
3. Cushman & Wakefield
4. Colliers International
6. ISS Facility Services
7. Johnson Controls
8. Compass Group PLC (Eurest Services)
9. ABM Industries Inc.

2. How is the building maintenance industry ranked among other industries?

The building maintenance industry is ranked as one of the top industries in terms of job growth and revenue. According to IBISWorld, the commercial building maintenance services sector generates an estimated $122 billion in annual revenues and employs over 1 million people in the United States alone.

Additionally, The Bureau of Labor Statistics lists building cleaning and pest control services as one of the fastest-growing industries, with a projected growth rate of 10% from 2018-2028. This ranking reflects the increasing demand for skilled and reliable labor within the building maintenance industry.

Overall, the building maintenance industry is considered a vital part of the economy, providing essential services to a wide range of commercial, residential, and industrial clients. It is expected to experience continued growth in the coming years as infrastructure development increases and companies continue to prioritize maintaining their properties.

3. What factors contribute to a high ranking in the building maintenance industry?

There are several factors that can contribute to a high ranking in the building maintenance industry, including:

1. Quality of services: Providing high-quality maintenance services is essential for maintaining a good reputation and attracting more clients. This includes timely response to clients’ requests, efficient problem-solving, and attention to detail.

2. Experience and expertise: Building maintenance companies with a knowledgeable and experienced team are likely to have a competitive edge over others. Possessing specialized skills in areas such as HVAC systems, plumbing, electrical work, or landscaping can also make a company stand out.

3. Technology adoption: Implementing new technologies such as smart building management systems can improve efficiency and reduce costs in the long run. Using digital platforms for communication and project management can also enhance the customer experience.

4. Strong customer relationships: Maintaining strong relationships with clients leads to repeat business, positive reviews, and referrals – all of which contribute to a high ranking in the industry.

5. Professionalism and reliability: Building maintenance companies that prioritize professionalism, punctuality, and dependability are more likely to be preferred by clients over those who lack these qualities.

6. Competitive pricing: Offering competitive prices while maintaining quality standards can help a building maintenance company achieve a higher ranking in the market.

7. Customer satisfaction: Ultimately, providing excellent customer service is key to success in any industry. Satisfied customers will not only continue working with the company but also spread positive word-of-mouth recommendations.

8. Adaptability and flexibility: The building maintenance industry is dynamic and constantly evolving; therefore, companies that are adaptable to changing trends and client needs are likely to remain competitive.

9. Compliance with regulations: Staying compliant with relevant laws and regulations ensures trust from clients and avoids any legal issues that could damage a company’s reputation.

10 . Strong marketing strategies: Effective marketing tactics such as online presence, word-of-mouth marketing, partnerships with other businesses can help attract new clients and contribute to a high ranking in the industry.

4. Are there any notable trends or changes in the ranking of building maintenance companies?

Some notable trends and changes in the ranking of building maintenance companies include:

1. Growing demand for eco-friendly and sustainable building maintenance services: With more focus on sustainability and green initiatives, there is a growing demand for building maintenance companies that offer eco-friendly solutions such as energy-efficient systems, renewable energy options, and green cleaning products.

2. Increasing use of technology: Building maintenance companies are increasingly adopting technology to streamline their operations and improve efficiency. This includes the use of Internet-of-Things (IoT) for predictive maintenance, digital tools for scheduling and communication, and remote monitoring of buildings.

3. Consolidation in the industry: The building maintenance sector has seen some consolidation with larger companies acquiring smaller ones to expand their service offerings and geographic reach. This has resulted in some top-ranked companies gaining a bigger market share.

4. Emphasis on customer experience: With rising competition, building maintenance companies are focusing on enhancing the overall customer experience through better communication, prompt response times, and personalized services.

5. Shift towards preventive over reactive maintenance: There is a growing trend towards preventive maintenance rather than reactive or corrective maintenance to avoid costly breakdowns and extend the lifespan of building systems. This has led to an increase in proactive maintenance services offered by top-ranking companies.

5. How does customer satisfaction play a role in industry rankings for building maintenance?

Customer satisfaction is a key factor in industry rankings for building maintenance. Building maintenance companies are often evaluated and ranked based on their ability to meet the needs and expectations of their customers. A high level of customer satisfaction can greatly enhance a company’s ranking and reputation within the industry.

Some of the ways in which customer satisfaction impacts industry rankings for building maintenance include:

1. Customer reviews and testimonials: Many industry rankings take into account the feedback and reviews provided by current or previous customers. Positive reviews and testimonials can help boost a company’s ranking, while negative reviews can have a detrimental effect.

2. Repeat business and referrals: Satisfied customers are more likely to continue using a building maintenance company’s services and refer them to others. This not only increases revenue but also indicates that the company has a strong reputation within the industry.

3. Quality of work: Ultimately, customer satisfaction is closely tied to the quality of work provided by a building maintenance company. A company that consistently delivers high-quality services and meets or exceeds customer expectations is likely to rank higher in the industry.

4. Ability to address concerns: When issues arise during building maintenance projects, how well a company responds to and resolves these concerns can greatly impact customer satisfaction. Companies that effectively address customer concerns tend to receive higher ratings and rankings within the industry.

5. Brand reputation: Positive word-of-mouth recommendations from satisfied customers can greatly enhance a building maintenance company’s brand reputation within the industry. This can contribute significantly to its ranking in comparison to other competitors.

In conclusion, consistent customer satisfaction plays a critical role in determining an organization’s success and ranking in the highly competitive field of building maintenance. Companies that prioritize meeting customer needs and exceeding expectations are more likely to achieve higher industry rankings and maintain a loyal client base.

6. What type of training or certifications are necessary for professionals in the building maintenance industry to stay competitive?

1. HVAC certifications: With heating, ventilation, and air conditioning being essential components of building maintenance, professionals must have proper training and certification in HVAC systems. This includes understanding how to repair, maintain, and install these systems.

2. Electrical certifications: Competency in electrical systems is also crucial for building maintenance professionals. They should be trained to handle electrical repairs and installations safely. Some certifications to consider include electrician licenses or electrical safety certification.

3. Plumbing certifications: Basic knowledge of plumbing is essential for handling any issues with water supply and drainage within a building. Professionals can obtain certifications like the National Inspection Testing Certification (NITC) or possess a plumbing license.

4. Building management systems (BMS) training: As buildings become more technologically advanced, it is essential for maintenance professionals to understand and operate BMS effectively. Certifications such as those from the Building Performance Institute can provide training in BMS troubleshooting and operation.

5. Safety training: Safety is critical in the building maintenance industry as workers are often exposed to potential hazards while working on repairs or maintenance tasks. Training programs like Occupational Safety and Health Administration (OSHA) courses can help professionals stay updated on safety regulations.

6. Green building certifications: With an increasing focus on sustainability, having knowledge of green building practices can give professionals an advantage in the industry. Certifications like Leadership in Energy and Environmental Design (LEED) offer training on sustainable building practices.

7. Soft skills training: Along with technical skills, communication, problem-solving, time management, and teamwork are necessary soft skills for success in the building maintenance industry. Companies may require their employees to undergo professional development programs to enhance these skills.

8. Manufacturer-specific certifications: Many manufacturers offer specific training programs for their products or equipment used in buildings, such as elevators or fire alarm systems. Obtaining these manufacturer-specific certifications can demonstrate expertise and improve job opportunities for professionals.

9. Continuing education: Building maintenance professionals should stay updated on industry trends, regulations, and new technologies through ongoing education. Many organizations offer seminars, workshops, and online courses for professionals to continuously improve their skills and stay competitive in the industry.

10. Specializations: Depending on the type of buildings they work with, maintenance professionals can consider obtaining specialized certifications for specific areas like commercial or residential buildings, healthcare facilities, or educational institutions. These certifications can help demonstrate expertise in a particular area and increase job opportunities.

7. How does technology impact rankings in the building maintenance industry?

Technology has a significant impact on rankings in the building maintenance industry in several ways:

1. Online Presence and SEO:
With the increasing use of internet and digital platforms, having a strong online presence is crucial for businesses to attract potential customers. Building maintenance companies with a well-designed website, active social media accounts, and positive online reviews are more likely to rank higher in search engine results pages (SERPs). This leads to increased visibility and credibility, improving their chances of converting leads into customers.

2. Mobile Optimization:
More people are using their smartphones to search for products and services, including building maintenance services. Companies with websites that are not mobile-friendly may experience lower rankings as search engines prioritize websites that are optimized for mobile devices.

3. Digital Advertising:
Digital advertising allows building maintenance companies to reach their target audience quickly and more effectively compared to traditional marketing methods. By using platforms such as Google Ads or social media ads, businesses can target specific keywords and demographics to be seen by people actively searching for related services. This targeted approach increases the chances of reaching potential customers who are interested in building maintenance services, leading to more conversions and better rankings.

4. Monitoring and Analyzing Data:
Technological advancements have made it easier for building maintenance companies to monitor and analyze customer data such as website traffic, user behavior, and conversion rates. This information helps them understand their target audience better and make data-driven decisions on how to improve their rankings.

5. Automation Tools:
Automation tools such as chatbots can help improve customer service by providing 24/7 support while freeing up time for employees to focus on other tasks. This can lead to improved customer satisfaction rates, which can positively impact rankings through increased positive reviews and word-of-mouth referrals.

6. Efficient Communication:
Technology has made communication faster, easier, and more convenient than ever before. Building maintenance companies can use various communication tools such as email, video conferencing, or instant messaging apps to communicate with clients, employees, and other stakeholders. This streamlines processes and helps to resolve issues quickly, leading to better customer service and improved rankings.

7. Streamlined Operations:
Technology has also streamlined operations in the building maintenance industry. Companies can use digital platforms for scheduling jobs, tracking inventory, and managing employee tasks. This increases efficiency and productivity, allowing companies to handle more clients and projects, leading to better rankings due to increased positive reviews and referrals.

In conclusion, technology plays a vital role in the building maintenance industry by improving online presence, targeting potential customers, analyzing data, automating processes, and streamlining operations. Companies that embrace technology are more likely to see an improvement in their rankings and overall success in the industry.

8. Are there specific regions or countries that have a higher ranking in the building maintenance industry compared to others?

The building maintenance industry is highly dependent on the local market and economy, so it is difficult to single out specific regions or countries that have a higher ranking overall. However, some countries with rapidly growing economies, such as China and India, are expected to see a significant increase in demand for building maintenance services. Additionally, developed countries with aging infrastructure, such as the United States and Japan, may also have a higher demand for building maintenance. Ultimately, the ranking of countries in the building maintenance industry may vary depending on factors such as population growth, urbanization rates, and government support for infrastructure development and maintenance.

9. How do environmental sustainability practices factor into rankings in the building maintenance industry?

Environmental sustainability practices are becoming increasingly important in the building maintenance industry and can greatly impact a company’s rankings. Here are a few ways they can factor into rankings:

1. Certification programs: Many organizations, such as the Leadership in Energy and Environmental Design (LEED) program, offer certifications for buildings that meet certain sustainability standards. Buildings with these certifications may receive higher rankings due to their sustainable practices.

2. Green cleaning products: Using eco-friendly cleaning products not only reduces the use of harmful chemicals, but they can also improve indoor air quality and reduce waste. Companies that implement green cleaning practices may receive higher rankings for their commitment to environmental sustainability.

3. Waste reduction and recycling: Proper waste management, including recycling and reducing waste, is an important aspect of environmental sustainability in the building maintenance industry. Companies that have effective waste reduction strategies in place may receive higher rankings.

4. Energy efficiency: Implementing energy-efficient measures such as LED lighting, smart ventilation systems, and use of renewable energy sources can greatly reduce a building’s carbon footprint. Companies that prioritize energy efficiency in their operations may receive favorable rankings for their commitment to environmental sustainability.

5. Water conservation: Conserving water through measures such as low-flow fixtures, rainwater harvesting systems, and efficient irrigation practices not only helps the environment but can also save money on utility bills. Companies that prioritize water conservation may receive higher rankings for their efforts.

Overall, companies that demonstrate a strong commitment to environmental sustainability through their policies and practices are likely to perform better in rankings compared to those who do not prioritize sustainability.

10. Is there a correlation between company size and industry rankings for building maintenance?

Based on the information provided, it is not possible to determine whether there is a correlation between company size and industry rankings for building maintenance. Additional data on the specific companies and their rankings would be needed in order to analyze any potential correlation between company size and industry rankings.

11. What role do government regulations play in the ranking of companies in the building maintenance industry?

Government regulations can play a significant role in the ranking of companies in the building maintenance industry. These regulations create a level playing field for all companies, ensuring that they are following certain standards and guidelines to maintain buildings safely and efficiently. Companies that follow these regulations are more likely to be highly ranked due to their compliance with government standards. In addition, government regulations can also impact a company’s reputation, as non-compliance may lead to fines, negative publicity, and even legal consequences. Overall, government regulations help to promote fair competition and ensure that high-quality services are provided by ranking companies in the building maintenance industry.

12. How has COVID-19 affected rankings within the building maintenance industry?

The COVID-19 pandemic has had a significant impact on the rankings within the building maintenance industry. Many businesses and organizations have been forced to shut down or reduce operations, leading to a decrease in demand for building maintenance services.

As a result, companies that heavily rely on commercial buildings, such as office cleaning and janitorial services, have seen a decline in revenue and may have dropped in rankings compared to previous years.

On the other hand, industries that provide essential services like disinfection and sanitation have experienced an increase in demand and potential rise in ranking due to the heightened importance of keeping buildings clean and safe during the pandemic.

Overall, rankings within the building maintenance industry may have shifted as businesses adapt to changing demands and priorities during these uncertain times.

13. Are there any emerging markets or niche areas within the building maintenance industry that are seeing increased growth and higher rankings?

Yes, there are several emerging markets and niche areas in the building maintenance industry that are experiencing increased growth. These include:

1. Green cleaning services: With a growing emphasis on sustainability and environmentally-friendly practices, green cleaning services that use eco-friendly products and methods are in high demand.

2. Smart building technology: The rise of smart buildings, which incorporate advanced technologies like sensors and automation to improve efficiency and reduce maintenance costs, has created a demand for technicians skilled in managing and maintaining these systems.

3. Energy management: As businesses seek to reduce their energy consumption and costs, there has been an increase in demand for professionals who can perform energy audits, implement energy-efficient practices, and manage energy usage in buildings.

4. Indoor air quality: With the increasing awareness of the impact of indoor air quality on health, there is a high demand for specialists who can assess and improve the air quality in buildings through proper ventilation systems and air filtration.

5. Specialty cleaning services: Some niche areas within building maintenance that are seeing growth include biohazard cleanup, crime scene cleanup, and disaster restoration services.

6. Building information modeling (BIM): BIM is a digital representation of a building that allows owners to visualize how systems function and identify potential problems before they occur. There has been an increase in demand for professionals with expertise in BIM software to assist with planning and executing building maintenance projects.

7. Aging buildings maintenance: With many older buildings facing wear and tear from age, there is a growing need for professionals who specialize in preserving historical structures or conducting specialized maintenance tasks specifically designed for aging buildings.

Overall, as technology continues to advance and awareness around sustainability grows, these emerging markets are expected to see further growth within the building maintenance industry.

14. What impact do mergers and acquisitions have on rankings within the building maintenance industry?

Mergers and acquisitions (M&A) can have a significant impact on rankings within the building maintenance industry. When two companies merge, they combine their assets, resources, and customer base, potentially increasing their overall market presence and revenue. This could result in a higher ranking for the merged entity in terms of overall size and capabilities.

Similarly, when one company acquires another, it may gain new clients or expand into new markets, which could boost its ranking in those areas. Additionally, the acquiring company may inherit advanced technologies or specialized services from the acquired company, adding to its competitive advantage and potentially improving its ranking within the industry.

On the other hand, if the merging or acquiring companies have similar market shares or services, there may not be a significant change in their rankings. In some cases, consolidation within the industry through M&A activity could also lead to increased competition among remaining companies and potentially result in a shake-up of rankings as these companies compete for market share.

Overall, mergers and acquisitions can significantly impact rankings within the building maintenance industry by reshaping the competitive landscape and changing the position of individual companies within it.

15. How do client retention rates affect company rankings in the building maintenance industry?

Client retention rates can have a significant impact on company rankings in the building maintenance industry. Here are some ways it can affect rankings:

1. Higher client satisfaction: Companies with high client retention rates typically have higher levels of client satisfaction. Satisfied clients are more likely to give positive reviews and recommendations, which can improve a company’s reputation and ultimately its ranking.

2. Increased customer loyalty: Clients who stay with a company for a longer period of time are more loyal and committed to the company’s services. This not only leads to better retention rates but also results in increased business from these customers, which can positively impact a company’s revenue and overall ranking.

3. Improved brand image: Companies with high client retention rates tend to have a stronger and more positive brand image. This is because satisfied customers are more likely to spread positive word-of-mouth about the company, leading to increased brand recognition and trust among potential clients.

4. Better feedback and reviews: Loyal clients who continue to use a company’s services over time are likely to provide valuable feedback and reviews. Positive reviews and ratings can boost a company’s online presence, making it more visible and credible to potential clients.

5. Competitive advantage: High client retention rates give companies an edge over their competitors in the industry. It shows that the company has satisfied clients who continue to choose their services over others, giving them a competitive advantage when it comes to winning new business contracts.

Overall, strong client retention rates demonstrate that a building maintenance company is delivering high-quality services that meet their clients’ needs, resulting in long-term relationships and positive outcomes for both parties involved. This can greatly impact a company’s rankings in the industry as well as its success and growth in the long run.

16. Can smaller, local companies compete with larger corporations for top ranks in the building maintenance industry?

Yes, smaller, local companies can compete with larger corporations for top ranks in the building maintenance industry through various strategies and advantages they possess. These include:

1. Personalized services: Smaller local companies have the advantage of providing personalized services to their clients as they have a smaller client base. This can be a major selling point for customers who prefer individual attention and customized solutions.

2. Flexibility and agility: Smaller companies are more nimble and responsive to changing customer needs and market conditions compared to larger corporations which may have an extensive hierarchy and bureaucratic processes.

3. Lower costs: Smaller local companies often have lower overhead expenses such as rent, utilities, and salaries compared to larger corporations. This allows them to offer competitive pricing to clients.

4. Niche expertise: Smaller companies may specialize in specific areas of building maintenance, such as eco-friendly cleaning or high-tech facilities management, giving them an edge over larger competitors.

5. Local knowledge and networks: Local companies have a better understanding of the market trends, cultural nuances, and regulations in the communities they serve. They also have established networks with other local businesses that can lead to potential partnerships or referrals.

6. Quality customer service: With a focus on personalized service delivery, smaller companies tend to have a strong emphasis on customer service and satisfaction. This can result in satisfied customers who become brand advocates and spread positive word-of-mouth about the company’s services.

7. Leveraging technology: With advancements in technology, smaller companies can now access tools and software that were previously only available to larger corporations. This enables them to streamline their operations, improve efficiency, and deliver high-quality services at a lower cost.

Overall, smaller local companies may not have the same resources as large corporations but they can leverage their unique strengths to stand out in the highly competitive building maintenance industry.

17. Are there any standout leaders or executives within highly ranked companies in the building maintenance industry?

Some possible standout leaders or executives within highly ranked companies in the building maintenance industry may include:

1. David Meyers, CEO of ABM Industries Inc.: Under his leadership, ABM has become a leading provider of facility solutions and services, with over 140,000 employees worldwide.

2. Chris Hixon, President and CEO of EMCOR Group: With over 30 years of experience in the construction and building industry, Hixon has led EMCOR Group to be recognized as one of the most successful and innovative companies in the sector.

3. George Oliver, CEO of Johnson Controls International: As the leader of one of the largest building maintenance and technology companies in the world, Oliver has spearheaded initiatives to modernize buildings and make them more sustainable.

4. Barry Caldwell, Executive Vice President at JLL: A seasoned executive with over 35 years of experience in real estate and facilities management, Caldwell oversees JLL’s global facilities management business.

5. Cindy King, CEO of UBM Enterprise Solutions: As a pioneer in sustainability strategy for commercial real estate, King has helped UBM become a leading provider of smart building solutions and services.

6. Don Wehrly, President and CEO of Planned Companies: Under his leadership since 1988, Planned Companies has grown into a national provider of janitorial services, security solutions, and concierge services.

7. Tom Deierlein Jr., President and COO at BrightView Holdings: Deierlein brings over 25 years of experience to his role at BrightView Holdings where he leads a team that provides landscaping and outdoor maintenance services throughout the US.

8. Tom Pritzker, Chairman & President at The Hyatt Corporation: As leader of one of the world’s premier hotel brands with over 700 properties worldwide,Pritzker oversees all functions including building maintenance operations.

9. Karen Hollinger , Senior Vice President & Chief Marketing Officer at Georgia-Pacific LLC: As a leader with extensive experience in facilities management and sustainability, Hollinger’s leadership has helped Georgia-Pacific become a leading provider of building materials and products.

10. Phil McCain, President of Aramark Facility Services Group: With over 30 years of experience in the building maintenance industry, McCain helps lead Aramark’s successful business providing integrated facility services to clients across various industries.

18.Do online reviews and ratings play a significant role when it comes to rankings for companies in the building maintenance industry?

Yes, online reviews and ratings can play a significant role in the rankings for companies in the building maintenance industry. This is because search engines like Google take into account the overall reputation of a company when determining its ranking in search results. Online reviews and ratings serve as social proof of a company’s quality of service and can influence potential customers to choose one company over another. Additionally, positive reviews can also improve a company’s visibility and credibility online, which can ultimately lead to higher rankings.

19.How has social media and digital marketing affected company rankings and visibility within the building maintenance sector?

Social media and digital marketing have had a significant impact on company rankings and visibility in the building maintenance sector. These platforms have leveled the playing field for smaller companies, allowing them to compete with larger companies that may have more resources.

1. Improved Online Presence:
In today’s digital age, having a strong online presence is crucial for businesses in any industry, including building maintenance. Social media and digital marketing provide an easy way for companies to showcase their services, attract potential customers, and engage with existing clients. By regularly posting updates, photos, and videos on social media, building maintenance companies can establish trust and credibility with their target audience.

2. Targeted Advertising:
One of the biggest advantages of social media and digital marketing is the ability to target specific demographics or audiences. This allows building maintenance companies to tailor their advertising efforts towards their ideal customers based on location, interests, and behavior. By effectively targeting their ads, companies can increase visibility among potential clients who are most likely to be interested in their services.

3. Higher Google Rankings:
Social media activity and engagement also serve as signals for search engines like Google. The more active a company is on social media channels, the more likely it is to appear in search engine results pages (SERPs) for relevant keywords related to building maintenance services. This can significantly improve a company’s organic search rankings and increase its visibility to potential customers.

4. Increased Brand Awareness:
Building maintenance companies can use social media platforms to strengthen brand awareness through regular engagement with followers and sharing valuable content related to building maintenance services. By consistently posting updates about completed projects or positive customer reviews/recommendations, companies can establish themselves as reliable and trustworthy providers within the industry.

5. Customer Engagement:
Social media also allows for direct communication between building maintenance companies and their customers. This provides an opportunity for businesses to address customer inquiries or concerns quickly, leading to increased satisfaction levels. Positive reviews and recommendations from satisfied customers can also significantly impact a company’s online reputation and attract potential clients.

Overall, social media and digital marketing have revolutionized the way building maintenance companies can promote their services and reach potential customers. By utilizing these channels effectively, businesses can improve their rankings and visibility, ultimately leading to increased brand awareness and customer acquisition.

20.Can company culture and employee satisfaction have an impact on industry rankings for buil

Yes, company culture and employee satisfaction can have an impact on industry rankings for building and construction companies. A positive company culture where employees feel valued, supported, and motivated can lead to higher levels of job satisfaction, productivity, and ultimately, better performance in the industry.

When a company has a strong and positive culture, it can attract top talent, retain employees, and foster a collaborative and innovative work environment. This can result in higher quality work, on-time project completion, and better client satisfaction – all factors that can contribute to higher rankings within the industry.

On the other hand, if a company has a negative or toxic culture where employees are unhappy or unmotivated, it can lead to high turnover rates, poor work quality, and delays or issues with projects. This can negatively impact the company’s reputation within the industry and may result in lower rankings.

Moreover, employee satisfaction surveys often play a role in determining industry rankings. If a company receives low scores on employee satisfaction surveys due to a negative culture or poor work environment, it could potentially affect their overall ranking within the industry.

In summary, strong company culture and high employee satisfaction are important factors that contribute to the success of building and construction companies. They can directly impact the quality of work produced by employees resulting in improved performance and ultimately leading to higher industry rankings.


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