Helpdesk: Best Way to Get into Tech Without Experience

Jan 11, 2022

3 Min Read

Although most computer support positions don’t need advanced degrees or certifications, they aren’t simple to come by. However, because it seems that everyone wants a job in the technology field these days, you’ll need tech-related expertise to help you stand out.

Here are some ideas to get started. They’re designed to help you hone your talents, polish your CV, and make a positive impression on the appropriate people so you can grow into the tech support expert you know you can be.

Gain a Basic Understanding of How Technology Works

Technical support employees are often generalists, meaning they must understand the fundamentals of various products and technologies rather than mastering just one. As a result, interviewers will see you as a valuable resource for their clients, not simply a great script reader if you can talk intelligently about fundamental technological issues, such as how websites look in a browser or how computers store and display information.

Take a Different Job at a Tech Firm

If you’re having problems getting a foot in the door, look for entry-level positions at well-known IT businesses, such as inside sales or administrative support. For various reasons, seizing these chances may be a wise decision. First, working for a well-established technological firm can help you get familiar with the sector and how people in it think and speak. Additionally, if you have worked for the organization for a long, you may have a greater chance of acquiring a tech support position. Finally, having worked for a reputable IT firm will demonstrate to possible future employers that you’re serious about working in the field and have crossed paths with others who are.

Begin Learning Technical Skills Yourself

Before hiring you for a technical support position, many companies want to demonstrate that you have true technical abilities, not simply the capacity to learn fast. It’s never been simpler to get started studying thanks to the internet. Free, year-round enrollment is accessible in technology-related MOOCs (Massive Open Online Courses) taught by academics at prominent institutions. Some of the most prominent MOOC platforms are EdX, Coursera, and Udacity. A simple Google or YouTube search can also help you uncover free lessons and lectures on almost any topic or talent you can imagine, from HTML to A+ Computer Repair.

Finally, the more abilities you can include on your CV and demonstrate to prospective employers, the better. To improve your job search prospects, you should start utilizing the internet today.

Take on Tech-related Projects at Work

If you work for a small, non-technical firm, there’s a good chance that tech-related tasks are building up and being postponed. For example, small companies often use social networking, blogging, and SEO, needing very little technical knowledge to implement. Working on a project like this will not only get you praise from your boss, but it will also offer you a success story to tell in future interviews for a desktop support role.

Document your Journey

Even if you don’t know much yet, having a blog and frequently updating it may help you learn. Your resume will stand out from other aspiring support technicians and experts if you keep up with industry news.

Become a Member of a Local Tech Meetup

Meetups are self-organized groups that meet regularly to discuss a topic of mutual interest. Even if you don’t have a job yet, meetings are a terrific opportunity to be near other individuals in the technology field who are having tech-related talks.

Recruiters are also known to lurk about these gatherings, silently scouting for talent. However, it’s not always necessary to have a foot in the door. Even if you don’t have the experience they’re looking for, you could meet a recruiter who knows about other job vacancies at the organization and can put you in contact with the proper person.

Don’t be too hard on yourself, and get started right away! There aren’t many jobs that are simple to come by in today’s labor environment. However, it will be simpler if you have enough technical knowledge to make yourself indispensable to a company.

What else are you doing to be ready for a tech support job?


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